Frequently Asked Questions

We accept cash, check, or payment using credit or debit card via Square. For physical credit cards, we offer a swipe to pay invoice method that we will bring to the date of service. For an online invoice, we will send you the invoice link and you can pay using your credit or debit card. All credit or debit card transactions are collected through Square payment processing; we will never have access to your card information.

*Items higher than our reach on a two-step ladder *Moving appliances and furniture Walls (due to varying paint finishes, we do not want to wreck paint)Carpet shampooingRemoval of cabinet liners Exterior windows Chandeliers & other highly delicate light fixturesBiohazard cleaning (animal waste and pests)Unfinished basementsPlastic or broken blindsGrout fixing Construction cleanupGaragesLawn careAdhesive removal*For our staff's safety, we do not climb higher than a two-step ladder to reach items such as vaulted ceiling fans, and we also do not move appliances or furniture. We will absolutely clean where we can reach by hand or use an extension wand where we can safely reach.If you have any questions about whether something is included in a service or not, please do not hesitate to reach out to us via phone or email. Our email is info@freshlookcleaningservices.com and phone is 507-276-9053. You are also welcome to fill out a free estimate form and we will contact you.

We ask that you are home with your pets for the walkthrough. If your pets are not comfortable with us in your home, please have a plan to safely secure them during our walkthrough and/or cleaning service. You are always more than welcome to be there for both the walkthrough and the service, although we understand if you are not able to. During the walkthrough, we can discuss further details of access into the home for the service and ensuring our staff and your pets are as safe and comfortable as possible.

We ask that you are home during the free walkthrough so that we can discuss any questions and provide you with a service that fits your needs. You do not need to be home during a cleaning service, however we will need to arrange a way to access areas that you want cleaned and ensure pets are safely secured.

We understand that unexpected circumstances arise, so we will work with you to reschedule a service free of charge. We provide free cancellation if notified at least 24 hours before the start of the scheduled service. If a rescheduled service is cancelled or if a service is cancelled less than 24 hours beforehand, we charge a $50 flat fee. This fee covers compensation for the team's time and loss of other service opportunity.

We prioritize service located within brown county and surrounding areas in southern Minnesota. However, you are more than welcome to submit an estimate form with what you are looking for and your location. We will let you know if we are able to assist you!

Tips are never required but always appreciated if you feel that our service was exceptional!